💵 Refund Policy

At StreamingFixPro, customer satisfaction is extremely important to us. This Refund Policy explains how refunds are handled for our independent, third-party streaming device setup and troubleshooting services. Our goal is to be fair, transparent, and customer-friendly while maintaining the integrity of our services.

1. Nature of Our Services

StreamingFixPro provides independent guidance, configuration assistance, and troubleshooting support for streaming devices such as Amazon Fire Stick and Roku. We do not sell hardware, subscriptions, or official brand services.

Because our services are advisory and assistance-based, outcomes may vary depending on device condition, internet environment, third-party platform restrictions, or customer cooperation during the support session.

2. Eligibility for Refunds

We offer refunds in a customer-friendly manner under the following circumstances:

• If a service fee was charged but no assistance was provided
• If a technical issue was determined to be outside the scope of our services and no meaningful guidance was delivered
• If a customer cancels a paid service request before troubleshooting begins
• If a billing error or duplicate charge occurred

3. Partial Refunds & Service Effort

In situations where our technicians have invested time and effort but the issue could not be fully resolved due to factors beyond our control (such as hardware failure, ISP outages, or third-party service limitations), partial refunds may be considered on a case-by-case basis.

We believe in fairness and review each refund request individually.

4. Non-Refundable Situations

Refunds may not be issued in the following cases:

• When the service has been successfully delivered as described
• If the issue is caused by unsupported hardware or outdated devices
• If the customer disconnects or refuses to follow reasonable troubleshooting steps
• If limitations are imposed by third-party platforms, manufacturers, or service providers

5. How to Request a Refund

To request a refund, customers must contact us within a reasonable time after the service interaction. Requests should include:

• The phone number used to contact us
• The approximate date and time of the service call
• A brief explanation of the issue and refund request

Refund requests can be submitted via:

📧 Email: support@streamingfixpro.us
📞 Phone: (888)779-7060

6. Refund Processing Time

Approved refunds are typically processed within 5–7 business days and will be issued to the original payment method whenever possible. Processing times may vary depending on financial institutions.

7. Relationship to Other Policies

This Refund Policy should be read alongside our Terms & Conditions, Privacy Policy, Disclaimer, and Call Recording Consent Policy, which together govern the use of our services.

8. Policy Updates

StreamingFixPro reserves the right to update or modify this Refund Policy at any time. Changes will be reflected on this page with an updated effective date.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

📧 support@streamingfixpro.us
📞 (888)779-7060
🌐 streamingfixpro.us